Frequently Asked Questions

What do I need to bring to my appointment?

If you wear glasses, you will need them with you. If you wear contact lenses, you will need to be able to remove them on the day and still get home safely. This may mean bringing fluid with you and if necessary, spare lenses or glasses. We cannot complete the eye test if you are unable to remove your lenses.

You will need to bring any prescription medicines in the labeled box or you can bring your repeat prescription or a printout from your GP.

Weighing yourself in KG prior to attending and having your height in CMs can also make your appointment run more smoothly.

For Taxi or Private Hire Medicals, please ask your GP to print out your medical history and bring it with you to your appointment.

Please make sure you have your D4 form or Taxi medical form with you at your appointment.

Where can I get a D4 or Taxi medical form?

The DVLA can send you a form or you can collect one from the post office. You can also download and print a form from here. For a Taxi medical form,  contact your local council taxi office. Please ensure you have your form with you.

What if I am worried about my vision?

At our Medicals, we can only assess your vision according to DVLA standards. If you are worried that your vision has deteriorated or may be impaired, we strongly urge you to visit an optician and take your medical form with you. Your optician can then correct your vision and complete the eye test part of the form. If we find that your eye site is not up to DVLA standard, we will need to refer you to your optician.

I am due for an eye test, what should I do?

We recommend you have your eyes tested before your medical appointment and take your form with you for your optician to complete.

I need to cancel my appointment, what do I need to do?

You can cancel your appointment up to 48 hours in advance and we will refund you in full. Unfortunately, we cannot offer a refund if you cancel within 48 hours of your appointment. However, we may be able to rearrange your appointment, subject to availability.

When should I arrive for my appointment?

As part of your medical we take your blood pressure. You need to allow adequate time for you to relax before your appointment to avoid falsely high readings which could potentially cause you to fail your medical, affecting your ability to drive.

What should I wear to my appointment?

You should bear in mind that we will need to take your blood pressure and listen to your heart. You should dress so that you can comfortably expose your upper arm whilst maintaining your dignity and privacy.

What if I need a receipt?

If you need a receipt, please contact us and we will be happy to email it to you.

Can I pay with cash?

For the security of both you and our doctors, we cannot take cash payments. We take payment by card securely on our website, via bank transfer or via PayPal.

Will I receive medical advice?

If our doctor is concerned about anything for example, high blood pressure, they may advise you to see your GP. They will not offer treatment advice but will tell you if they are concerned.

I have had my form returned by the DVLA. What should I do?

We make every effort to avoid this but sometimes it does happen. If the DVLA have returned your form, you will receive a letter explaining why. Please scan or take a photograph of this letter and send or email it to our office straight away. We will have the form corrected as soon as possible. You will not be charged for further consultation.

What happens if I am late for my appointment?

It is important that you arrive on time for your appointment but if you are unavoidably late, contact our office and our doctor will try to fit you in. Please be aware that this may mean a significant delay; you may have to wait until the end of the clinic.

How long should my appointment take?

We expect to complete your medical within 15 minutes but for those with complex medical histories, it may take longer. To account for delays, we recommend you allow an hour for your appointment. We advise you not to book any urgent appointments on the morning or afternoon of your medical.

What can I expect during my appointment?

We will ask for an up to date prescription or list of any medication you take, including doses. We will ask for your weight in KG’s and your height in CMs – so it’s helpful to take of a note of this before you arrive.

Eye test – You will be asked to read an eye chart from top to bottom with each eye in turn without and with glasses or contact lenses if you wear them to drive.

Blood pressure – Your blood pressure will be monitored and up to 3 measurements will be taken, recording the best one. The DVLA requires blood pressure to be no higher than 180/100 – (this is correct as of 24/06/2022)

Heart – The Doctor will listen to your heart, before talking through your medical history and carrying out any necessary examinations with your consent.

Completion of forms – Your forms will be stamped and signed before being handed back to you to send to the DVLA and/or relevant council.

We strongly advise you to retain a copy of your forms, for your records, before you send them to the DVLA or relevant council. We also advise you send your forms to the DVLA or relevant council using a signed for service for proof of postage.


Will I find out if I have passed?

The DVLA or your council will inform you of their decision – our doctors have no control over this and can only gather information. If our doctor notes anything that they feel may lead to a failed medical they will discuss this with you. Our doctors do not make the decision on your fitness to drive.